Plan, monitor, automate and deliver — TechInsights unifies your operations on a single platform so you always have the intelligence to act at the right moment.
Login to start workingTrusted by leading communications service providers worldwide
By Status
How it works
Four disciplines unified on one platform — TechInsights closes the loop from strategic intent to operational outcome, every time.
Define, design and manage end-to-end business processes with a powerful visual engine that adapts to your organisation's rules in real time.
Gain real-time visibility into business performance and make data-driven decisions faster — from the boardroom to the operations floor.
Ensure data accuracy, completeness and consistency across every system, so your teams always work from a single, trusted source of truth.
200+
CSPs served globally
99%
Platform uptime SLA
30%
Faster time to market
2B+
Revenue recovered for clients
Core Platform
TechInsights brings together process management, revenue assurance, order orchestration and real-time analytics into a single, integrated platform — eliminating silos and giving every team a shared view of operations.
Design, execute and monitor all your business processes in one place. Replace fragmented manual workflows with governed, automated processes that scale across your organisation.
Access pre-built and fully customisable dashboards that surface KPIs across every business domain — from revenue performance to operational efficiency — in real time.
Gain continuous visibility into the health of your operations. Intelligent thresholds trigger alerts before issues escalate, routing the right information to the right team instantly.
Detect and recover revenue leakage across billing, charging, mediation and settlement systems with automated reconciliation and closed-loop remediation.
Manage the complete order lifecycle end-to-end across channels and back-end systems. Decompose, route and track every order with full fallout management and SLA enforcement.
Connect TechInsights to your existing BSS, OSS and ERP landscape through pre-built adaptors and a unified canonical data model — with no bespoke integration work required.
Industries & Services
TechInsights ships with pre-built process templates, compliance frameworks and KPI libraries shaped for your industry — not generic business operations.
Video coming soon
New Feature
Track, manage and optimise every physical and digital asset across your organisation from within TechInsights — no separate tool required. Full lifecycle visibility from procurement through to decommission.
Follow every asset from acquisition to retirement with a complete audit trail and status history.
Automate maintenance windows and receive proactive alerts before assets reach critical thresholds.
Always know what you have, where it is and what it's worth — with live updates across all locations.
New Feature
Capture, measure, and validate field data directly on site. With offline‑first mobile access, surveyors can map poles and cables, auto‑capture addresses, and generate a geolocated inventory of network structures. AI‑driven measurements and real‑time validation ensure accuracy from the start, reducing rework and enabling seamless sync to web for review and export.
Video coming soon
From Intent to Autonomous Network Execution
Amdocs NWM sits at the core of Autonomous Network Services (ANS), orchestrating workflows that connect business intent with network operations, automation, and field execution. Instead of managing fragmented tools and manual processes, teams define the desired outcome — and NWM coordinates the actions to deliver it. With built-in automation, AI-assisted decisioning, and full observability, it accelerates issue resolution, reduces manual effort, and drives networks toward true autonomy.
Video coming soon
People Experience Share With Us
"TechInsights gave us the operational visibility we had been chasing for years. We cut our monthly close from 12 days to 3 in the first quarter alone."
"The process automation capabilities saved my team roughly 60 hours per week from day one. The ROI was obvious within the first month of deployment."
"We evaluated six platforms. TechInsights was the only one with genuine enterprise-grade data governance and a UX that our operators actually wanted to use."
Get The App Now
Monitor processes, track orders and respond to alerts from anywhere. The TechInsights mobile app gives your team full operational visibility on iOS and Android — with real-time push notifications and offline support.
Get started today
Join 200+ communications service providers already using TechInsights to move faster, with more confidence.
Login to start working